Track Your Rapbeauty Order
Thank you for shopping with Rapbeauty. After your order has been processed and shipped, we will send a shipping-confirmation email to the email address entered during checkout. This email normally includes your tracking number and a link to the carrier’s tracking page.
How to track your order
1.Find your Rapbeauty shipping-confirmation email.
2.Locate the tracking number or tracking link.
3.Click the link or enter the tracking number on the carrier’s tracking website.
4.Review the latest shipment status and estimated delivery information.
You may also use the tracking form on this page if Rapbeauty has enabled a tracking form for your store. Enter your order number and the email address used at checkout, then select Track My Order.
When will tracking become available?
Tracking may not appear immediately after your order is placed. Orders normally require processing time before they are handed to the shipping carrier. After dispatch, the carrier may need additional time to scan the package and publish the first tracking update.
If your tracking link shows “Label Created,” “Shipment Information Received,” or a similar message, the label may have been created but the carrier may not have scanned the package yet. Updates usually appear after the carrier receives and scans the parcel.
My tracking has not updated
If tracking has not updated for several business days, check the carrier’s website again and verify that the tracking number was entered correctly. Weather, weekends, holidays, carrier volume, customs, and transportation delays can affect updates.
If the tracking remains inactive or the delivery appears delayed, contact support@rapbeauty.com and include your order number and tracking number. Our team will review the order and contact the relevant shipping or fulfillment provider when appropriate.
Tracking says delivered, but I cannot find my package
If tracking says that your package was delivered, please check your mailbox, entrance, porch, building reception, mailroom, household members, and neighbors. Some carriers may place a package in a protected location or deliver it to a nearby address.
If you still cannot locate the package, contact the carrier first when possible, then email support@rapbeauty.com with your order number and tracking information. We will review the available delivery information and assist according to the circumstances and applicable policy.
My order arrived damaged or incorrect
Do not use a damaged, leaking, broken, or incorrect beauty product. Contact support@rapbeauty.com as soon as possible and include your order number and photographs of the product, packaging, and shipping label. Please keep the packaging until the review is complete.