Shipping policy

This Shipping Policy explains how Rapbeauty processes and delivers orders to customers in the United States and United Kingdom.

1. Shipping destinations

Rapbeauty currently ships to eligible addresses in the United States and the United Kingdom. Some remote areas, military addresses, temporary addresses, freight-forwarding addresses, parcel lockers, or restricted locations may not be serviceable through every carrier.

The available delivery options for a particular order are shown at checkout. If an address is not eligible for delivery, the checkout may reject it or our support team may contact the customer after the order is placed.

2. Order processing time

Orders are normally processed within 1–3 business days after payment has been authorized. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time is separate from the shipping transit time.

Processing may take longer during promotions, holidays, product launches, unusually high order volume, inventory checks, payment verification, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

An order is considered processed when it has been prepared for shipment and transferred to the selected carrier or fulfillment provider. A shipping-confirmation email with tracking information may be sent after dispatch.

3. Delivery estimates

Estimated delivery dates or delivery windows are estimates only and are not guaranteed unless Rapbeauty expressly states otherwise in writing. Delivery may be delayed by the carrier, weather, customs, address problems, public holidays, security checks, or other events outside our control.

Shipping options, prices, and estimated delivery windows are displayed at checkout when available. If a carrier provides a delivery estimate, that estimate belongs to the carrier and may change after dispatch.

4. Shipping charges

Shipping charges are calculated or displayed at checkout based on factors such as destination, package size, weight, selected shipping method, promotions, and carrier rates. Rapbeauty may offer free shipping for selected products, destinations, or promotional periods. Any minimum order requirement for free shipping will be displayed at checkout or in the applicable promotion.

If a customer enters an incorrect address and the shipment must be re-sent, the customer may be responsible for additional shipping charges unless the error was caused by Rapbeauty.

5. United States orders

For US orders, applicable sales tax may be calculated and collected at checkout according to the shipping destination and applicable requirements. Delivery times can vary by state, region, carrier capacity, weather, and the selected shipping method.

If a tracking number shows that a package was delivered but the customer cannot locate it, the customer should check with household members, neighbors, building reception, mailroom staff, and the carrier. Contact Rapbeauty at support@rapbeauty.com if the issue remains unresolved.

6. United Kingdom orders and international charges

Orders shipped to the United Kingdom may be subject to VAT, import duties, customs charges, brokerage fees, or other local charges. Unless the checkout clearly states that these charges are included or prepaid, the recipient may be responsible for paying them.

Customs authorities may open or inspect packages. Customs processing may delay delivery beyond the original estimate. Rapbeauty cannot guarantee the time required by UK customs or the carrier.

If a customer refuses a package because of duties, taxes, or customs charges, the order may be treated as a return or refused delivery. Any refund may be reduced by return shipping, carrier charges, customs costs, or other costs permitted by law.

7. Address accuracy

Customers are responsible for entering a complete and accurate shipping address, including apartment, unit, building, postal code, county, and contact information where required. Rapbeauty is not responsible for a delivery delay or failed delivery caused by incorrect or incomplete address information supplied by the customer.

If you notice an address error after placing an order, email support@rapbeauty.com immediately. We will try to update the address before fulfillment, but changes cannot be guaranteed after processing begins.

8. Lost, delayed, or stolen packages

If tracking has not updated for an unusually long period, contact Rapbeauty with your order number and tracking details. We may contact the carrier or fulfillment provider to open an investigation.

If a package is marked delivered, Rapbeauty may request that the customer first check the delivery location and contact the carrier. Where appropriate, we may assist with a carrier claim. Outcomes depend on carrier rules, delivery evidence, insurance, the order details, and applicable law.

Rapbeauty is not responsible for packages stolen after confirmed delivery to the correct address, except where applicable law requires a different result or where Rapbeauty has agreed to a specific delivery arrangement.

9. Damaged packages

If your package arrives visibly damaged, photograph the package before opening it if possible. After opening, photograph the product, internal packaging, and shipping label. Contact support@rapbeauty.com promptly with your order number and photographs.

Do not discard the packaging until Rapbeauty or the carrier confirms that it is no longer needed for an investigation.

10. Split shipments

An order may be shipped in more than one package when products are stored in different locations, have different processing times, or are subject to different fulfillment requirements. You may receive more than one tracking number. If only part of an order arrives, check whether the remaining products have a separate shipment confirmation before contacting support.