Refund policy

At Rapbeauty, we want every customer to feel confident when shopping with us. This Refund, Return and Exchange Policy explains when a product may be returned, how to start a return, who pays return shipping, how refunds are processed, and what to do if an order arrives damaged, defective, incorrect, or incomplete.

1. Standard return period

Rapbeauty accepts eligible return requests made within 30 calendar days after the date of delivery. The return period begins when the tracking information shows that the order was delivered, or when the customer or another person identified by the customer receives the order.

A return request must be submitted before the end of the 30-day period. Contacting Rapbeauty after the deadline does not automatically create a right to return, except where a longer or mandatory right applies under applicable consumer law or where Rapbeauty agrees to an exception.

Customers in the United States and United Kingdom may have legal rights that apply in addition to this commercial return policy. Nothing in this policy is intended to remove, restrict, or replace any consumer right, statutory guarantee, cancellation right, refund right, or remedy that cannot legally be excluded.

2. How to request a return

To request a return, email support@rapbeauty.com with the subject line “Return Request” and include the following information:

•Your full name.

•Your order number.

•The email address used to place the order.

•The product or products you want to return.

•The reason for the return.

•Photographs or video if the product is damaged, defective, incorrect, or materially different from the description.

Our customer-support team will review the request and, where appropriate, send return instructions. Do not send a product to the business address above unless Rapbeauty has provided written return instructions. A package sent without authorization may be delayed or may not be matched to the correct order.

3. Condition of returned products

Unless the product is defective, damaged, incorrect, or a different remedy is required by law, returned products should be:

•Unused and unworn.

•In their original condition.

•In the original packaging, where reasonably possible.

•Complete with accessories, inserts, tags, seals, and promotional items supplied with the order.

•Free from makeup, perfume, stains, hair, washing, damage, or signs of use beyond what is reasonably necessary to inspect the product.

Customers may inspect a product as they would reasonably be able to inspect it in a physical store. However, if a product is handled or used beyond that level and its value is reduced, Rapbeauty may assess the return in accordance with applicable law.

4. Beauty, skincare, cosmetic and personal-care products

For health, hygiene, and safety reasons, Rapbeauty may refuse returns of beauty, skincare, cosmetic, personal-care, or other sealed products after the seal has been opened or the product has been used. This restriction does not apply where the product is defective, damaged, contaminated, unsafe, incorrectly supplied, materially misdescribed, or where applicable law requires a refund or another remedy.

Customers should not use a product if the packaging is visibly broken, the product appears contaminated, the product has an unusual smell or appearance, or the product is not the product ordered. Contact support@rapbeauty.com and include photographs so that we can review the issue.

Customers are responsible for checking ingredients, warnings, directions, allergies, sensitivities, and suitability before use. Product information on the website is not a substitute for professional medical or dermatological advice. If you experience a reaction, stop using the product and seek appropriate medical assistance.

5. Damaged, defective, incorrect or missing items

If your order arrives damaged, defective, incorrect, incomplete, or with a missing product, contact us as soon as reasonably possible at support@rapbeauty.com. Include your order number and clear photographs of:

•The product.

•The outside shipping package.

•The internal packaging.

•The shipping label.

•Any visible damage or defect.

Rapbeauty may offer a replacement, replacement part, store credit, partial refund, full refund, return label, or another remedy depending on the circumstances, product availability, and applicable law. Do not discard the product or packaging until we have completed the review, because the carrier or fulfillment provider may require evidence.

6. Return shipping costs

For a change-of-mind return or a return that is not caused by a Rapbeauty error, the customer is generally responsible for the return shipping cost. The original shipping charge is generally non-refundable unless applicable law requires otherwise.

If the product is defective, damaged, incorrect, materially misdescribed, or the return is required because of a Rapbeauty error, Rapbeauty will generally provide appropriate assistance and may cover reasonable return shipping costs, subject to the instructions provided by our support team and applicable law.

We recommend using a tracked shipping service and keeping the tracking receipt. Rapbeauty is not responsible for a return package lost in transit when the customer cannot provide reasonable proof that it was delivered to the authorized return address.

7. Refund processing

After an authorized return is received, Rapbeauty may inspect the product before approving the refund. We will send an email confirming whether the return has been approved, partially approved, rejected, or requires additional information.

Approved refunds are normally issued to the original payment method. Depending on the payment provider and bank, it may take several business days for the refund to appear. Rapbeauty cannot control processing times imposed by a bank, card issuer, digital wallet, or other payment provider.

Where permitted by law, Rapbeauty may reduce a refund to reflect a reduction in product value caused by handling beyond what is reasonably necessary to inspect the product. This does not apply where the product is defective, damaged, incorrect, or where such a reduction is not permitted by law.

8. Exchanges

Rapbeauty may offer exchanges when the requested replacement is available. To request an exchange, contact support@rapbeauty.com before returning the product. If the replacement product has a different price, we will explain any additional payment or refund before processing the exchange.

If an exact replacement is not available, Rapbeauty may offer a refund, store credit, a substitute product, or another legally appropriate remedy.

9. Cancellations

If you want to cancel an order, contact support@rapbeauty.com as soon as possible with your order number. We will try to stop fulfillment before shipment, but cancellation may not be possible once an order has been packed or shipped. If the order has shipped, you may need to follow the return process after delivery.

Customers in the United Kingdom may have cancellation rights under applicable consumer law. Those rights operate independently of this policy and are not limited by the 30-day commercial return period.

10. Non-returnable situations

A return may be refused where the product has been used, damaged by the customer, altered, washed, contaminated, or returned without required accessories, except where the product is defective or applicable law requires a remedy. Products purchased from unauthorized sellers are not eligible for Rapbeauty returns.